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Important Changes In How We Do Business

23 August 2021

Changes To Customer Credit Accounts

For 20 years, Curveball has financed client projects by offering 30-day terms to credit-worthy customers; however, we are now at a point where we feel it’s time to reevaluate our risk exposure following an increase in bad debt provision and uncertainty in the retail banking sector. 

We will cancel all existing credit accounts from the beginning of September 2021. New orders will be subject to revised standard conditions – a 50% deposit and full payment on delivery.

Further Changes To Payment Options 

Since our inception in 2002, we have accepted bank checks as a payment method; however, the cost of receiving checks has recently increased by 3% due to changes in terms and conditions from our bank. Therefore, from September 2021, we will no longer accept checks unless the customer is willing to pay the additional 3% fee – ACH payments are offered free of charge.

Products Change

We have produced video brochure orders for 8-years and have supplied Mini USB cables with each brochure. However, from September 2021, we will no longer supply Mini USB cables; these will be upgraded to Micro USB cables, provided free of charge.

Thank you for your understanding and cooperation.

Adam Hazelwood

Founder

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